Do I need to register before placing an order?
A:Yes,you do. You can browse our fashion product without registering.Once you are ready to place an order,we will prompt you to login or register with us.

How do I register?
A:Click "Sign In" at the top right corner of our website. You can register with Facebook,Googel+,or your email account.

What if I forger my login password?
A:Click the "forgot password" at the Sign in page,fill in your registered email then we'll send a new password to your registered email.

How can I change my account password?
A:You can change your password after you login your account.

How do I unsubsrible from your email newsletter?
A:You can click "Subsrible" at the bottom of every received newsletter email.

Ordering & Payment

Can I remove item from the shopping cart?
A:Yes,if the order si not placed,you can remove the item from the shopping cart.But once you have placed the order ,you can't delete any item from the order.

What happens if my item is out of cart?
A:For our popular item,it might go out of stock quickly.We will continue working with our independent designers to ensure the items displaying on our site will be available to our customs.
The out-of-stock items will be automatically refused once your order is processed.

Can I modify or cancel my order?
A:Once your order is placed(before payment,in "Awaiting Payment" status),there would be an eight digit alphaunumeric order number.
Those orders cannot be altered.If any informantion is incorrect,you can igore the wrong order and create a new one.
Once you finish the payment for your order,if you want to modify or cancel,you can send a request to our curstomer service representatives in your account at Contact Us page for assitance.

Can you custom make the item(s)?
A:Sorry that we don't provide custom-made service at this time.The items are just same as our website displayed and same as the description on our wesite.

If I want to change information(such as color,size,shipping address,shipping method) of a paid order,what can I do?
A:We can only change those information for you if the order is not shipped out.Therefore,please be more careful to place the order.If there are changes,contact us via services@knowitfashion.com or chat with us online.

What kind of secure payment methods do you accept?
A:We use Paypal to facilities our payment process.You can use Credit Cards,Debit Cards,Paypal Wallet,Bank Account,eCheck,and any other payment method that PayPal supports to complete your order on our website.

How do you secure my payment information?
A:We do not process any of your payment information.All payment matters on KNOWIT are handled by PayPal.

Size Chart

How can I choose the right size?
A:You can check the SIZE CHART for reference first.Then please check the item's product details to see the measurements or click the size icon to see the corresponding/specific measurements.The size guide is just a reference for all the items,which is not as accurate as the information from product details.
Most of our items are marked as XS/S/M/L/XL size.We have a conversion chart that specifies how to convert it into US/UK/EU size.
However different designers size varies,please choose each size to see actual measurements of an item or check the product details section for the actual measurement of each item.

What is free size?
A: That means there is only one size available for the item.Generally a Medium size the majority of customs.If your are still unsure,please check the product details to see the measurements or click the size icon to see the specific measurements.

Shipping & Handling

Where does my order ship from?
A:Our main fulfillment center si located in China.Majority of our clothes are shipped from fulfillment center.Some of the designers we work with might ship the products directly from own stock which locate across North America,Europe,etc.

What countries do you ship to?
A: Now we ship 7 contries:United States,United Kingdom,Italy,Germany,France,Canada and Australia.

Does KNOWIT ship to multiple adresses?
A:We are only able to deliver to one adress per order.We suggest that you place a separate order for each destination,if you would like to send your purchases to multiple addresses.

What delivery companies do you use?
A:We only use safe and reputable delivery companies like DHL,UPS,Post Mail,etc.

How much is the shipping fees?
A:It depends on weight and distance.And you can see the exact fees when choosing the shipping method.
BTW,any order over $35 can enjoy free standard shipping in our website now!

Is there any additional fee or tax?
A:For most of the countries,our customs do not need to pay for inmporting fee,duties or VAT(Aalued Additional Tax).However for some European countries,our customers may need to pay the duties or VAT according to your countries' levying rules.

Dose UPS/DHL require a signature on delivery?
A:DHL requires signature of receiver,while UPS usually drops package at your yard/front when you are not home to receive the package,

Do you ship to PO BOXes and APO/AFP military adresses?
A:We can only ship to those addresses by standard shipping (about 2 weeks for delivery).If you want to receive the item(s) by expedited shipping (in 10 days),please provide a physical address.

What is the delivery time?
A:Please note the total time=processing time +shipping time (this does includes any customs delays,weekends,holiday periods and any unforseen circumstances.)
Our normal delivery time is 2-5 business days of preparing the order and 7-10 business days of shipping(2 to 3 for express shipping).
Order Processing:Once you complete payment for your order,we will start processing your order immediately.The order processing time normally 2-5 business days.We work with our indenpendent designers to prepare your products.Our in house QA team will perform a 
quality control checking before eack product is placed into the final shipping package.
Shipping:Our standard shipping is with postal mail.It takes 7-10 business days to deliver to most of the locations worldwide.Our Express delivery is with DHL or UPS.It takes 2-3 business days to deliver.

How do I track my order status?
A:Once the order is placed ,you will receive an email about the order information.You can also login to our website and track your order under "You > My orders" on the top right side of our website.
Once the order si shipped,you will receive a shipping email with the tracking number for our package.

Can you pack my order as a gift?
A:Sorry we do not provide this service now.

Coupons & Discounts

How can I ues the coupon codes?
A:For every order,you may apply only one available coupon.You may always go to "You"---"My Coupon" to check all your coupons.It is easy to redeem,after adding to the shopping cart and checkout,select one valid and available coupon code in the "Choose a coupon" area.You can see that when placing the order.

Do my coupons expire?
A:Each coupon is valid for a certain period.Please note the valid date of each coupon.You may always check the valid period and status of your coupon in "You"---"My coupon".Expired coupons will turn grey and cannot be used anymore.

Return & Exchange

What is your return policy?
A:Items Noe Eligiable for Return
-Swimwear is not eligible for return or exchange.
-Swimwear can only be reurned/exchanged if it is defective/damaged or wrong item.
-You are required to upload a picture showing the problem item when submit the return/exchange request online.

For the other items ,to be eligible for a return ,please make sure that:
-Items can be returned or exchanged within 30 days from the deliverd date.
-Items received should be unused,undamaged and in original package with original lables.
-Return shipping fee is paid by buyer.
Items that do not meet these criteria will not be considered for return.

For more details,please refer here RETURNS&EXCHANGES.

How can I return or exchange an order?
A:Kindly please log in our website to check your account order(s).There is a "Return/Exchange" button in every specific order . You need to click it and submit the Return/Exchange request,then you will get authorization and return address from us in 24 hours by email.For more details,please refer here RETURNS&EXCHANGES.
If you have any other questions,feel free to emial us at service@knowitfashion.com.

How soon will I recieve a refund for my return?
A:You refund will be issued to the original payment method or as store credit to your KNOWIT account within a week,once the refund is approved by our customer service representatives.
Please note that it may take up to 30 days for the refund to appear in your the credit card if using it as original payment method.

Why did KNOWIT fail to refund you sometimes?
A:There are multiples reasons that we refund you in time.
1)PayPal cases.If you had contacted PayPal to open a dispute or file a claim of your order,then the order transaction is being reviewed by PayPal which makes the funds not available.
Once the case is closed,we can manage to issue the refund to your account.
2)Credit card chargeback.If you had asked your credit card company to stop the payment before contacting us,we can do noting during their investigation but wait until the case is closed.
3)Credit card isses.Sometimes customers don't use the original credit card or have changed the card,which will lead to refund failure.
But we will ask for your PayPal account to send amount.
4)Transaction overdue.If you ask for the refund exceed 180 days from the order payment date,we will have to ask our PayPal account manager to help issue the refund,which will cause about 1 week delay compare to our normal process.

If the garment does not fit,what can I do ?
A:Please go to the order detail page to submit a request to us.Our customer service representatives will reply you with further instructions within 24 hours.

If I receive a wrong/defective item,what shoud I do ?
A:Send email to services@knowitfashion.com with picture(s) of the wrong/defective item as well as your order NO. so that we can investigate and take further action to resolve your problem.

What should I do if an item is missing from my order?
A:Sometimes,your order will be delivered in multiple package.Please check your order details in your account.
Once all the package have been delivered but you are still missing items,please contact our customer service repreasentatives at the Contact Us page and submit a request to us.Our costomer service representatives will help you and get back to you within 24 hours.

Where can I return the item to ?
A:Majority of our designers' products will be returned to our US RETURN CENTER.But some of the designers we work with are from other countries,once there are returns of their items,you need to ship back to their located countries by postal shipping.

What shipping company can I choose for return?
A: Usually you can use any shipping carrier to ship the parcels back to us.You are supposed to choose the cheaper method like postal shipping , which is best and convennient for both of us.

Customer Support

Do you have a phone number?
A:Currently we only provide email service and live chat service.But we will offer phone serive in the near future.
If you have any question,feel free to email us at services@knowitfashion.com and we will reply ASAP.Or you can just talk with our live person through our live chat window.

What if I encounter other problems on KNOWITFASHION.COM?
A:Please take a picture of the problem you met or sreenshot and send it to services@knowitfashion.com so that we can handle the issue ASAP.

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